The Real Wood Company

Terms and conditions





Trading terms and conditions

This is a contract between Trade Exchange UK LTD trading as The Real Wood Company herein known as the Company and the Customer.

1. All terms of the contract between the Customer and The Company are contained in this document. No representation or warranty is made or given by the Company save as appears herein. No variation of or addition to the work specified in the schedule shall have affect unless agreed in writing under the signature of a duly authorised officer of the Company.

The Company has been engaged by the Customer to supply only the goods as set out in Schedule 1 of this contract.

2. The Customer shall grant the Company's employee access to the premises at reasonable times for the purpose of taking measurements and of carrying out the work specified if necessary.

3. All materials set out in schedule1 hereto shall be paid for as set out in OUR ORDER FORM hereto. The net Balance referred to in the said schedule shall be paid upon the Company certifying that the said work is complete and shall be, by way of a cheque, money order, payable to the Company and crossed 'A/C’ Payee only'. The Customer shall not be entitled to withhold payment on account of any alleged defect. The Company agrees to investigate any alleged defect after the Payment in full of Net Balance but not otherwise. Where payment is being made by means of a loan from a building society or other source, the Customer is responsible for ensuring that the amount outstanding is available at the time of completion of the contracted period as necessary. The Company will be entitled to charge interest at the current commercial rate on any amount outstanding beyond the due date.

4. All work that immediately surrounds any unit to be agreed on survey. The Company reserves the right to proceed with this work according to their own methods unless otherwise stipulated on survey where applicable.

5. Without prejudice to the generality of paragraph 1 hereof no guarantee or warranty is given that the installation will reduce, eliminate or be free of condensation.

6. The Company is not responsible for any delay in installation caused by accidents, fire, strikes, lockouts, shortage of materials or other causes beyond the Company's control.

The Company shall only give indicative delivery dates and makes every effort to supply goods in a timely manor however, the Company cannot be held responsible for any cost incurred buy the client due to delivery made later than the indicative date,unless otherwise expressly communicated in writing.

7. Any claim by the Customer for compensation for damages by the Company (whether under this paragraph or otherwise) must be made in writing to reach the Company within seven days of such damage occurring in default of which the Company will accept no liability therefore.

8. The Company reserves the right to cancel any order at any time by refunding all monies paid.

9. The Customer cannot cancel this contract unless given in writing within 7 days of signing of THE ORDER. All materials purchased specifically as well as all works carried out to date will be payable by the Customer. Any deposits paid will be not be refunded, unless it is deemed by the company that the Company has not incurred any loss. All other circumstances will cause the Contract to be enforced and become payable forthwith.

10. GUARANTEE All work shall be guaranteed by the Company for 5 years, however, the Company shall not be held liable for any defects caused by third parties. The Customer's Statutory

11. In furtherance of the Company’s policy of continued improvement, we reserve the right to carry out all installations in a manner which we consider to be the most suitable having regard to the constructional details and topographical situation if necessary under the terms of this contract.

12. It is the Customer's responsibility to obtain any local authority approvals or permission to build, which may be required. The company cannot be held liable for any permission to build not being granted nor does the rejection of permissions give the Customer grounds to cancel this contract.

If the customer refuses delivery of the goods due to any reasons including any issues due to planning restrictions then the Company shall be entitled to charge a storge fee of 1% per week of the value of the building. After 8 weeks the Company shall be entitled to sell the Goods without limitation from the Customer.

The Company shall refund to the Customer any proceeds from such after deduction of a 30% commission.

13. Property in the goods only passes when the Company has received full payment.

14. The Real wood company accepts no liability or cost incurred for any tradespeople prebooked ahead of the arrival of our product by our clients.


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